CAREERS

Cruz Bay Watersports, ubicado en las Islas Vírgenes de los Estados Unidos, está en la búsqueda de Tripulación para Ferry (transbordador) tiempo completo en nuestro servicio de Operación de Ferry que funciona diariamente durante todo el año. Estamos buscando miembros de tripulación con entusiasmo, dedicados y dispuestos a trabajar en equipos que operan a un alto nivel. Nuestra flota actualmente está compuesta por un catamarán rompe olas de 100 pies de largo y un buque de dos pisos de 50 pies de largo.
Las operaciones se centran en el traslado de huéspedes y empleados de Westin St John Resorts and Villas, con servicio de temporada a Lovango Cay Resort. Todos nuestros buques son buques inspeccionados por la USCG (Guardia Costera de los Estados Unidos).

Estamos buscando miembros para el equipo que sobresalgan en servicio al cliente, que disfruten de comunicarse con los huéspedes a bordo de las embarcaciones y que tengan pasión por navegar las islas. Cruz Bay Watersports ofrece oportunidades para que las personas adecuadas crezcan en una variedad de puestos diferentes.

Las responsabilidades laborales pueden incluir, entre otras:

• Operar de forma segura embarcación inspeccionada por la USCG
• Inspeccionar embarcaciones antes y después de los viajes
• Interactuar con los huéspedes durante los traslados en ferry
• Limpiar y preparar embarcaciones luego de los viajes
• Realizar mantenimiento de rutina y notificar necesidades de mantenimiento
• Subir y bajar equipaje del barco para traslados terrestres posteriores
• Contar con disponibilidad de horario para trabajar turnos diurnos o nocturnos
• Coordinar traslado de huéspedes con Seguridad VIPA y Seguridad del Westin

Requisitos de trabajo

• Credenciales de USCG vigentes.
  • Primeros auxilios/RCP vigentes
  • Tarjeta TWIC (Credencial de Identificación de Trabajadores de Transporte)
  • STCW (Estándares de Entrenamiento, Certificación y Guardia) será valorado (extra)
  • Manejo de multitudes será valorado (extra)
• Conocimientos básicos de mantenimiento de embarcaciones será valorado (extra)
• Contar con espíritu de Equipo
• Operaciones de Ferry anteriores será valorado (extra)
• Capacidad para ser flexible con el horario

Ferry Crew Positions
Cruz Bay Watersports located in the US Virgin Islands is looking for Ferry Crew for full- time employment in our year-round daily service Ferry Operations. We are seeking enthusiastic, dedicated and team-oriented crew members, who operate with high standards. Our fleet currently consists of a 100’ wave piercing catamaran and a 50’ double deck vessel. The operations center around moving guests and employees for the Westin St John Resorts and Villas, with seasonal service to Lovango Cay Resort. All our vessels are United States Coast Guard (USCG) inspected.

We are seeking team members who excel at customer service, enjoy communicating with guests and have a passion for boating in the islands. Cruz Bay Watersports offers opportunities for the right individuals to grow in a variety of different positions.

Job Responsibilities may include but are not limited to:

• • Safe Operation of a USCG Inspected Vessel
  • Pre-trip and post-trip vessel inspection
  • Guest interaction throughout the ferry transfer
  • Post-trip cleaning and preparation
  • Routine maintenance and reporting of maintenance needs
  • Moving luggage on and off the vessel for ground transfers
  • Ability to workday or night shifts

Coordination of guest movement with VIPA Security and Westin Security

Job Requirements

• Current USCG credentials
  • Current First Aid/CPR
  • TWIC Card
  • STCW is a plus
  • Crowd Management is a plus
  • Basic knowledge of maintenance of vessels a plus
• Team player
• Previous Ferry Operations a plus
• Ability to be flexible with schedule

The Westin Beach Operations Manager will be the main conduit for guest facing services delivered by Cruz Bay Watersports on the Westin Beach in St. John. The scope of responsibilities will encompass, but not be limited to, training and managing beach staff, execution of safety policies, daily operations of Beach Hut and Sandbox outlets, driving of revenue targets and guest experience goals, proper maintenance, storage, and inventory of all CBW beach toys, snorkel gear and rescue dinghies. The Beach Operations Manager will also be responsible for the rental, cleaning and maintenance of the Scouts and the Scout Rental Program.

Managing Beach Staff

• Organize and supervise daily operations
• Supervise safety aspects of all CBW policy and procedures
• Assist with creating and updating standard processes for beach execution
• Assign and delegate daily tasks to Beach Staff
• Create and approve staff schedules
• Assists with boat provisioning deliveries
• Ensure all CBW employee policies are being followed
• Supervise maintenance and upkeep of watersports equipment
• Make recommendations for equipment replacement, the producement, inventory and receiving of new operating supplies and equipment
• Assist with guest resolutions related to beach toy use
• Ensure rental tickets are written correctly and turned in daily
• Create a team environment
• Assisting in recruiting and interviewing potential team members
• Challenge and motivate staff to achieve sales, superior guest service and promote CBW

Communication with Watersports Staff

• Daily brief of weather conditions and beach activities
• Coordinate lunch rotation and provide coverage at peak times
• Communicate beach needs for supplies and equipment replacement
• Create and drive sales incentive programs to meet sailing revenue and rental goals

Payroll and Scheduling

• Manage and report days worked and daily commission sheets
• Summarize monthly requests for time off and create beach schedules
• Adjust schedule for call outs, emergency time off and reducing staff as needed

Staff Training

• Responsible for Beach Staff training and procedures
  • Safety
  • Excursion sales
  • Vendor sales
  • Sailing Lessons
  • Product sales
  • Fareharbor and Slack
• Create hotel activities and programming for guests, leading communication with hotel management teams
• Responsible for delegating training portions to supporting team members
• Promoting and coordinating RED Brand standards
• Assist with completion of Dinghy Training and record keeping of evolutions
• Promote weekly/monthly staff training in all aspects of the Beach operations, Sales, watersports and safety
• Encourage upward mobility within Cruz Bay Watersports for staff members seeking additional opportunities

Scout Rental Program
Managing and Supervision of Rental Vessels

• Overall supervision and direction of small boat rental fleet
• Execute pre-underway checkouts and post-underway check-ins of rental boats
• Review policies and safe boating with guest before departure
• Responsible for boat prep, cleaning and fueling
• Maintain navigation charts and safety equipment for the boats
• Maintain guest documentation for the rental
• Assist in resolutions in relation to vessels damages
• Communicate maintenance issues and needed repairs to Fleet Director
• Assist with preventative maintenance

On Water Supervision

• Escort guests to and from the National Park
• Remain on stand-by on the water for guest issues
• Monitor location and adherence to operating policies
• Trouble-shoot engine or vessel issues

Maintenance and Vessel Preparation

• Daily cleaning of vessels and detailing for rental
• Checking all systems for functionality
• Check and maintain all required safety equipment
• Assist with haul out for bottom cleaning/power washing
• Assist with light maintenance of mechanical and electrical issues

Additional Land Based Supervision

• Supporting supervision of beach operations and watersports as requested
• Land based duties: fleet maintenance support and operations as requested

Job Requirements

• Previous paddlesports/watersports experience
• At least 2 years of management experience in operations
• Demonstrable experience managing a large and diverse team
• Ability to work flexible hours in challenging environments to meet guest demands, including nights, weekends, and holidays, outdoors and on the water
• Experience working/living in the Caribbean or ability to work independently in a remote/challenging environment
• Luxury hospitality experience preferred
• Authorization to work in the U.S. For any employer
• Previous small boat/small engine experience. STCW certified.
• Previous supervisory experience
• CPR and First Aid Certified preferred
• Customer service or service industry service
• Working outside in the water and under the sun
• Ability to engage in physical work
• Strong organizational skills
• Positive and enthusiastic attitude
• Flexibility and adaptability
• Reliable and dependable
• Ability to be self-starter
• Team player

The Sales Manager will be the main conduit for developing sales and retail branding across all departments of Cruz Bay Watersports (CBW), RED Hospitality & Leisure company. The scope of responsibilities will encompass, but not be limited to: building successful relationships which generate sales opportunities, managing all sales activities, using market trends and targeting customer information to maximize revenue, provide stellar service to our customers and hotel guests, and partner with all parts of the RED and CBW portfolio. This position is responsible for developing sales training for CBW, promoting and aligning all CBW products with associates knowledge, managing the Cruz Bay town outlet, researching, managing, ordering and communicating with retail vendors, managing and maintaining relationships with our hotel partners and other third party-vendors. All descriptions below are part of, but not limited to, the Sales Manager II position.

SALES ACTIVITIES 

• Direct customer inquiries and leads requests to the appropriate Sales Manager, responding in a timely manner to all leads.
• Works with Sales Managers and customers to align preferences with RED Brand needs and sales goals. Actively up-sells each opportunity, focusing on maximized revenue and customer satisfaction. ● Work with property management, sales managers, and Director of Sales (DOS) in generating both customer and RED Employee feedback on the sales and service process. Generate plans of action based on feedback, and work with the Director of Sales in approval and implementation.
• Work with the Directors of Sales in Identifying areas of growth and/or opportunity. Along with Director of Sales, generate and implement Plans of Action to meet and/or exceed RED revenue growth while driving brand strength and recognition and customer satisfaction and loyalty.
• Actively research and seek to understand the overall market. Be able to identify, report on, and action plan on competitors’ strengths and weaknesses, trends (economic and social), and supply and demand. Able to speak to selling with and against market trends.
• Seek out and identify potential repeat group business opportunities, while promoting and exceeding RED’s customer experience.
• Set target goals for sales based on monthly revenue projections, by direction and in partnership with the Director of Sales
• Monitor sales goals and adapt to market, travel, and occupancy trends.
• Partner with Social/ Marketing manager for all social media and vendor connections, ● sponsorships, and/or postings, to ensure quality control, compliance, and RED Brand Standards. ● Successfully create and maintain relationships with our Hotel partners to drive revenue, brand ● standards, and guest satisfaction.

PRIVATE CHARTER SALES 

• Manage and respond to all company email inquiries
• Lead contact and resource for private charter inquiries related to Cruz Bay/St John. ● Coordinate and contract group private charters originating Cruz Bay/St John.
• Assist in vetting and promoting vendors attached to the vendor program.
• Provide training and materials related to vendors for use in sales outlets.
• Maintain over 85% satisfaction in group survey scores.
• Responsible for on-going success of relationships with hotel partners.

SALES COLLATERAL 

• Contribute to the creation and updating of S&M collateral across all markets (DMC brochures, pricing sheets, photography repositories), to include Design Pickle. Manage budget for using a maximum additional 2-3 platforms, subject to DOS approval.
• Develop a RED training deck in Powerpoint or similar software, which can be used to pitch new hotels, vendors or to train new hires on CBWs product and service offerings.
• Schedule regular training periods with our partner resort departments, and consistently develop regularly updated branded marketing material.
• Assist with promotion of CBW products in all sales outlets
• Recommend upgrades and alterations in appearance to enhance our sales outlets
• Create and manage signage, video, still pictures for sales outlets.

RETAIL MANAGEMENT, PURCHASING, AND MERCHANDISING 

• Responsible for all aspects of the procurement chain for each business unit, including following up with and tracking vendors, backfilling out of stock orders and managing delivery logistics (delivery timelines, returns, new product testing), in coordination with Property Leadership.
• Responsible for inventory calculations, budgeting, orders, and delivery coordination of all retail and inventory. (Budgeting should be in partnership with Property Leadership).
• Maintain a minimum 25% margin on all Retail Operations.
• Establish retail design standards for all RED markets, in-store display standards and back of the house storage planning and procurement.
• Under the oversight of the DOS, create, distribute and maintain all Retail Design Standard of Procedures (SOPs) and Training Materials.
• Ideate, test and provide growth recommendation on initiatives such as onboard retail, online retail strategies, off-site retail.
• Selecting/refreshing, ordering and ensuring uniform compliance for RED.
• Create and maintain a repository of hotel partners, RED leadership and associate feedback on uniform comfort, maintenance, and care.
• Responsible for all aspects inventory management and requisition forms.

VENDOR RELATIONSHIP MANAGEMENT 

• Coordinate the returns and refunds of any and all returns, damaged goods and/or incorrect shipment, while troubleshooting the vendor return process.
• Responsible for verification and tracking of deliveries, with weekly and ad-hoc reporting to Operations and Finance Management teams.
• Research products for retail sale on the property outlets and manage RED and CBW branding across all property outlets.
• Develop and assess product lines for maximum revenue, and source and merchandise with vendors.
• Receive and allocate inventory to store locations.
• Manage Shopify upload of inventory.
• Manage monthly reconciliation of retail inventory, and assist Finance with requested inventory.
• counts from store locations.

RELATIONSHIP MANAGEMENT 

• Recruit, hire, train and manage the staff of the town booth. Responsible for all aspects of managing those positions, including onboarding, staff management, performance reviews and accountability and disciplinary actions.
• Provide support to DOS in management of all aspects of VIP reservations, bookings, and experience(s).
• Partner with all stakeholders in CBW operations, hotel partnerships, vendors, and third-party relationships to ensure satisfactory experiences and deliverables.

CANDIDATE PROFILE 

• Four (4) year degree at an accredited university, with a focus on Sales and Marketing, Business Administration, Data Analytics, or related professional field. Two (2) to four (4) years of sales experience is a plus, preferably in a luxury market.
• Systems Expert, specifically Microsoft Excel (V-Lookup Expertise Required). Data Analyst experience is a plus.
• Employment subject to all terms and conditions as set by RED Hospitality & Leisure, including – but not limited to- the RED Company Handbook, RED Travel Guidelines and SOPs, and RED Social Media & Marketing Policies.
• Compensation: Up to 10% yearly bonus, on salary.

General Job Summary
We are seeking enthusiastic, dedicated and team-oriented crew members and captains. Our 65’
sailing catamaran (Lady Grace) will provide trips in and around the Ritz-Carlton Grace Bay. We
are seeking team members who excel at customer service, enjoy communicating with guests
aboard the vessel and have a passion for boating in the islands. RED offers opportunities for the
right individuals to grow in a variety of different positions.

Job Responsibilities may include but are not limited to:

• Oversee RED vessel(s) and watersports assets as well as Captains
• Responsible for administrative, supervisory and staff training, and compliance tasks
• Safe operation of a USCG Inspected Vessel – Powerboats and Sailboats
• Responsible for all crew and passengers’ safety while under way and on the dock
• Accountable for guest service scores on motorized sports
• Responsible for managing food costs and communicating daily order with Ritz-Carlton Catering
• Accountable for captains completing pre-trip provisioning, preparation, and vessel inspection, post-trip cleaning and resupply
• Complete routine maintenance and communication of critical maintenance needs
• Managing assigned crew member(s)
• Other tasks as requested by Management

Job Requirements

• Current USCG credentials for TCI destinations
  • Current First Aid/CPR, TWIC Card
• Working outside in the water and under the sun, previous day charter experience a plus
• Previous management experience preferred
• Strong organizational and project management skills
• Ability to work flexible hours due to guest demands, including nights, weekends and holidays
• Basic knowledge of maintenance of vessels a plus
• Must be able to write English in a professional manner, as well as communicate verbally at the same level
• Adherence to Ritz-Carlton Brand Standard
• Team player, positive and enthusiastic attitude

General Job Summary

We are seeking enthusiastic, dedicated and team-oriented crew members and captains. Our 65’ sailing catamaran (Lady Grace) will provide trips in and around the Ritz-Carlton Grace Bay. We are seeking team members who excel at customer service, enjoy communicating with guests aboard the vessel and have a passion for boating in the islands. RED offers opportunities for the right individuals to grow in a variety of different positions.

Job Responsibilities may include but are not limited to:

• Safe operation of a USCG Inspected Vessel – Powerboats and Sailboats
• Responsible for all crew and passengers’ safety while under way and on the dock
• Delegate and account for all pre-trip provisioning, preparation, and vessel inspection, post-trip cleaning and resupply
• Ensure crew delivers an enjoyable, guest-centric and luxury experience throughout the excursion (includes serving food and beverage)
• Account for and report routine maintenance and critical maintenance needs
• Manage assigned crew member(s)
• Other tasks as requested by Management

Job Requirements

• Minimum USCG Master License 100 ton or more with sailing endorsement or Royal Yachtmaster (UK) equivalent, STCW95 Certified, minimum 5 years experience operating a luxury passenger catamaran in excess of 55 feet and a passenger capacity greater than 60 (Senior Captain)
• Current USCG credentials for TCI destinations
  • Current First Aid/CPR, TWIC Card
• Working eight hours outside in the water and/or under the sun
• Previous day-charter and leadership experience a plus
• Basic knowledge of maintenance of vessels a plus
• Flexibility in scheduling
• Team player, positive and enthusiastic attitude

Crew Job Responsibilities include:

• Safe operation of a USCG Inspected Vessels – Powerboats and Sailboats
• Pre-trip provisioning, preparation, and vessel inspection
• Provide an enjoyable, information and elevated guest experience throughout the excursion (includes serving food and beverage)
• Post-trip cleaning and resupply
• Assist Captain of vessel with lines, raising sails, mooring and all other aspects of daily operation of the vessel.
• Issue snorkel gear in a professional clean and hospitable manner
• Conduct Snorkel Briefing on the way to the reef
• Assist guests with getting into the water
• Lifeguard, monitor and provide rescue to snorkelers when necessary
• Assist guest when they exit the water, ensuring a safe exit
• In-water and topside snorkel instruction and supervision
• Other tasks as requested by Captain and management

Job Requirements

• Punctuality, integrity and reliability is a must
• Working outside in the water and under the sun, previous day charter experience a plus
• Basic knowledge of maintenance of vessels a plus
• Flexibility in scheduling
• Team player, positive and enthusiastic attitude

Ferry Crew Positions (USVI only) Responsibilities include:

• Safe Operation of a USCG Inspected Vessel
• Pre-trip and post-trip vessel inspection
• Guest interaction throughout the ferry transfer
• Post-trip cleaning and preparation
• Routine maintenance and reporting of maintenance needs
• Moving luggage on and off the vessel for ground transfers
• Ability to workday or night shifts
• Coordination of guest movement with VIPA Security and Westin Security

Job Requirements

• Safe Operation of a USCG Inspected Vessel
• Current USCG credentials/First Aid/CPR/TWIC Card
• STCW is a plus
• Crowd Management is a plus
• Basic knowledge of maintenance of vessels a plus
• Team player
• Previous Ferry Operations a plus
• Ability to be flexible with schedule

• Safe operation of a USCG Inspected Vessel
• Pre-trip provisioning, preparation, and vessel inspection
• Provide an enjoyable, guest-centric and luxury experience throughout the excursion (includes serving food and beverage)
• Post-trip cleaning and resupply
• Routine maintenance and communication of critical maintenance needs
• In-water and topside snorkel instruction and supervision
• Other tasks as requested by Captain and Management

• Self starter, able to custom a trip based on local area knowledge
• Turks Captains license required
• STCW certified Required
• Minimum 5 years luxury yachting or commercial watersports
• Current USCG credentials for TCI destinations
• Current First Aid/CPR
• Working eight hours outside in the water and/or under the sun
• Previous day-charter experience a plus
• Basic knowledge of maintenance of vessels a plus
• Flexibility in scheduling
• Team player, positive and enthusiastic attitude

“Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination

Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and

experiences, including watersports, beach, tour and activity and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.

General Job Description:

The Property Director is the senior leader responsible for guest facing services delivered by RED.  The scope of responsibilities will include, but not be limited to: managing beach, sailing and activity staff, building and managing relationships with the hotel’s guidance committee, communicating with Ritz-Carlton Catering, assisting with retail inventory, payroll, scheduling, and staff training, as well as maintaining complete responsibility for the business unit’s employee performance, third party vendor relationships, guest satisfaction results and financial performance.

Job Responsibilities may include but are not limited to:

 Leadership

• Lead the management team (Property Operations, Beach Operations, Marine Operations) who report directly to this position
• Support and manage the following duties of the Marine Operations Manager:
  • Management of marina, preventative maintenance, asset management, the creation of all duty sheets and all operations standards, including training manuals
  • Accountable for captains completing pre-trip provisioning, preparation, vessel inspection, post-trip cleaning and resupply
• Support and manage the following duties of the Beach Operations Manager:
  • Organize and supervise daily operations, including delegation and management of beach attendant staff who deploy the non-motorized watersports equipment such as kayaks, SUPs, hobie cats and snorkeling equipment and facilitate the on-property sailing program
• Support and manage the following duties of the Property Operations Manager:
• Providing service and supervision at the Hotel Tour and Activity Concierge Desk
• Providing guests with area information and driving bookings for land and water based activities while managing the preferred vendor relationships

• Ensure all RED employee policies are being followed
• Foster a team environment
• Challenge and motivate staff to achieve sales, provide superior guest service and promote RED
• Be an expert at problem solving using proven methodologies

Finance and Accounting

• Manage labor and expenses for the department
• Ensure monthly billing accuracy and deliver monthly reconciliation/audit of all financial statements, including direct booking revenue for motorized and nonmotorized watersports, third party revenue and retail revenue
• Participate in the development of annual budgets

Human Resources

• Accountable for all human resources activities, including hiring and onboarding processes, progressive discipline policies, equity reviews and local compliance
• Conduct monthly performance critiques with RED senior leadership
• Maintain all safety compliance of vessels and certification trainings of staff

 Operations

• Lead the coordination of all employees and initiatives in collaboration for the hotel team
• Collaborate with The Ritz-Carlton property operators to engage in relationship building and service execution
• Develop a culture of inclusiveness, communication and respect amongst the team
• Manage all third party vendor relationships
• Provide hands-on, on-site support to the team
• Observe, modify and implement new policies and procedures to continuously challenge the status quo and refine the business model by offering better value to our customers

Job Requirements

• Minimum 7 years management in luxury hospitality operations, watersports and commercial boating experience, familiarity with US Coast Guard or equivalent compliance
• Previous management experience with proven success leading a team of more than 10 employees
• Previous department head experience for revenues over $1m annually
• Previous concierge watersports and/or high-end resort experience a plus
• Strong organizational and project management skills
• Ability to work flexible hours due to guest demands, including nights, weekends and holidays
• Must be able to write English in a professional manner, as well as communicate verbally at the same level
• Positive and enthusiastic attitude
• Ability to handle a high volume of requests
• Ability to be self-starter
• Adherence to Ritz-Carlton Brand Standard
• Team player