
Hello!
RED Hospitality is excited to be recruiting team members to work with us in Key West at Sebago Watersports, in Key Largo at The Bungalows and at Cruz Bay Watersports in the US Virgin Islands and in the Turks and Caicos at the Ritz-Carlton. You can check out videos of our fleet, service offerings and guest experiences on our YouTube Channel.
Sebago Key West (IG @sebagokeywest) is Key West’s favorite watersports and activities company. We pride ourselves on offering the best tours, with the best staff, at a great value. Our food is prepared fresh. Our crew is fantastic. And we never compromise on our ships or safety. Sebago Watersports started in 1988 with the purchase of our first catamaran, the famous racing Sebago. For over 25 years, Sebago has provided visitors and locals with a true Key West sailing experience. Sebago is proud to be the longest established day-charter catamaran operation in the continental United States. Our fleet of catamarans and crew run multiple trips a day to offer Sunset, Snorkel, Power Adventures, Parasailing and Island Explorations.
Additionally, we run marine and guest service operations at an island oasis where guest come for downtime and disconnecting. The Bungalows Key Largo (IG @bungalowskeylargo) is an intimate, adults-only resort, which sits within a botanical garden edged by 1000 feet of ocean shoreline, just a few miles from the warm waters of the Gulf Stream. We offer Sunset, Snorkel, Eco-Tours, Island Exploring, Swimming and Happy Hour trips daily on our state of the art, beautiful new Duffy, Worldcat, Axopar, Gemini and Tiki Boats.
In the USVI, Cruz Bay Watersports (IG @cruzbaywatersports) is celebrating over 30 years in business as the oldest and most well respected watersports company in the Virgin Islands. We offer the largest variety of activities and excursions available on St. John and St. Thomas, including daily excursions to the British Virgin Islands, 5-star PADI diving, snorkel sails, sunset sails, boat rentals, and much more.
Supervisor: Property Director
Starting Pay: $40,000 - $55,000 salary plus quarterly incentives
The Westin Beach Operations Manager will be the main conduit for guest facing services delivered by Cruz Bay Watersports on the Westin Beach in St. John. The scope of responsibilities will encompass, but not be limited to, training and managing beach staff, execution of safety policies, daily operations of Beach Hut and Sandbox outlets, driving of revenue targets and guest experience goals, proper maintenance, storage, and inventory of all CBW beach toys, snorkel gear and rescue dinghies. The Beach Operations Manager will also be responsible for the rental, cleaning and maintenance of the Scouts and the Scout Rental Program.
Managing Beach Staff
Communication with Watersports Staff
Payroll and Scheduling
Staff Training
Scout Rental Program
Managing and Supervision of Rental Vessels
On Water Supervision
Maintenance and Vessel Preparation
Additional Land Based Supervision
Job Requirements
Supervisor: Director of Sales
Starting Pay: $55,000 - $65,000/year
The Sales Manager will be the main conduit for developing sales and retail branding across all departments of Cruz Bay Watersports (CBW), RED Hospitality & Leisure company. The scope of responsibilities will encompass, but not be limited to: building successful relationships which generate sales opportunities, managing all sales activities, using market trends and targeting customer information to maximize revenue, provide stellar service to our customers and hotel guests, and partner with all parts of the RED and CBW portfolio. This position is responsible for developing sales training for CBW, promoting and aligning all CBW products with associates knowledge, managing the Cruz Bay town outlet, researching, managing, ordering and communicating with retail vendors, managing and maintaining relationships with our hotel partners and other third party-vendors. All descriptions below are part of, but not limited to, the Sales Manager II position.
SALES ACTIVITIES
PRIVATE CHARTER SALES
SALES COLLATERAL
RETAIL MANAGEMENT, PURCHASING, AND MERCHANDISING
VENDOR RELATIONSHIP MANAGEMENT
RELATIONSHIP MANAGEMENT
CANDIDATE PROFILE
Supervisor: Vice President of Asset Management
Starting Pay:
General Job Description
The Senior Marine Operations Manager (SMOM) for the United States Virgin Islands (USVI) is responsible for leadership on a multi-island business, with international focus and over $7.5 million in revenue. The SMOM is ultimately responsible for daily management of all captains, crew, and maintenance personnel and all project management and implementation of business development and growth initiatives. This could include expansions, openings, task force and contract work. The scope of responsibility will include, but is not limited to the effective training of captains, crew, and maintenance personnel, the effective management and execution of fleet maintenance operations, management of fleet vessels and maintenance program, and management and execution of Coast Guard inspections and documentation. The Senior Marine Operations Manager is also responsible for the execution of capital asset projects and overall project management. Overall responsibilities are as follows, and not limited by other reasonable tasks assigned by the CEO and RED Leadership Team.
Daily Maintenance
Crew Operations
Safety
Training and Compliance
Capital Projects
Job Requirements
Supervisor: Property Director
Starting Pay: $150 - 200/day
General Job Summary
We are seeking enthusiastic, dedicated and team-oriented crew members and captains. Our 65’
sailing catamaran (Lady Grace) will provide trips in and around the Ritz-Carlton Grace Bay. We
are seeking team members who excel at customer service, enjoy communicating with guests
aboard the vessel and have a passion for boating in the islands. RED offers opportunities for the
right individuals to grow in a variety of different positions.
Job Responsibilities may include but are not limited to:
Job Requirements
Supervisor: Property Director
Starting Pay: $120 - 150/day plus gratuities
General Job Summary
We are seeking enthusiastic, dedicated and team-oriented crew members and captains. Our 65’ sailing
catamaran (Lady Grace) will provide trips in and around the Ritz-Carlton Grace Bay. We are seeking team
members who excel at customer service, enjoy communicating with guests aboard the vessel and have a
passion for boating in the islands. RED offers opportunities for the right individuals to grow in a variety
of different positions.
Job Responsibilities may include but are not limited to:
Job Requirements
Supervisor: Marine Operations Manager
Starting Pay: $150 - 225/day plus gratuities
General Job Summary
We are seeking enthusiastic, dedicated and team-oriented crew members and captains. Our 65’ sailing catamaran (Lady Grace) will provide trips in and around the Ritz-Carlton Grace Bay. We are seeking team members who excel at customer service, enjoy communicating with guests aboard the vessel and have a passion for boating in the islands. RED offers opportunities for the right individuals to grow in a variety of different positions.
Job Responsibilities may include but are not limited to:
Job Requirements
Supervisor: Captain/Operations Manager
Starting Pay: $20 – $120/trip + tips (trip pay increases with each additional boat you are certified on)
Crew Job Responsibilities include:
Job Requirements
Supervisor: Captain/Operations Manager
Starting Pay: $13 - $17/hour
Ferry Crew Positions (USVI only) Responsibilities include:
Job Requirements
Supervisor: Vice President of Operations
Starting Pay: $150/day
Job Responsibilities may include but are not limited to:
Supervisor: Director of Operations
Starting Pay: $12/hour plus sizeable commission. Benefits offered.
Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and experiences, including watersports, concierge, transportation, and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.
Supervisor: Marine Operations Manager
Starting Pay: TDB
Maintenance Scheduling
Oversee the maintenance channel on Slack. Any photo posted with a description that can be fixed should be. If it needs to be outsourced, that should be done in a timely manner. Order parts as needed up to $500.00, if it costs more than that consult with the marine operations manager beforehand.
Make it a point to do a walkthrough of all boats on a weekly basis to visualize anything that is broken, about to break, or could be fixed and document it on the maintenance channel.
Any improvements that can be made to increase the aesthetic, safety or performance or of the boats, should be listed on the maintenance channel in slack and be addressed in a timely manner.
Develop an inventory list of all spare parts (oil filters, fuel filters, impellers, oil, and transmission fluid) for the boats we work on in the house. See about
Oversee the scheduling of oil and transmission fluid changes, impeller changes on Lady B and the Gemini, and keep running documentation of each service.
Oversee the maintenance of the Tiki Boat engines, scheduling service dates, and ordering parts as you need.
Delegate responsibilities, like cleaning the engine rooms on Lady B and the Gemini to crew members on days when there is no trip. This should be done on a monthly basis if possible.
Take the Tubby out and run the engine once a month, flushing the engines afterward.
Capital Improvement Project List
Design and install the fuel tank onto the fuel trailer. Order the appropriate trailer, use the crew as needed to install the wood or aluminum deck. Get the proper documentation in place to be had while driving and help set up the testing for fuel handling for yourself and for Scott.
Tiki Boat lifeline reinstallation. The stanchion bases need to be fixed, and possibly new stanchions are needed all together.
The tiki boats need new bar top epoxy, investigate this process and see if its possible to do in house
Supervisor: Watersports Associate-Beach (St John)
Starting Pay: Day Rate plus commissions
Employment type: full-time
Watersports Team – Beach Associates
Cruz Bay Watersports, a watersports company located in the US Virgin Islands is looking for watersports associates for full time employment on the Westin St. John property and the Ritz Carlton St Thomas property. We are seeking enthusiastic, dedicated and team oriented associates to staff our Watersports Center. The Watersports Center is the hub of all the beach activities at each property. We are responsible for delivering fun to the guests, as well as booking guests on excursions, getting guests out on the water on our paddlesports equipment and selling retail items.
We are seeking team members who excel at customer service, enjoy working outside and are highly motivated to achieve success. Cruz Bay Watersports offers the opportunity for the right individuals to grow in a variety of different positions.
Job Responsibilities may include but are not limited to:
Watersports Beach Team
Job Requirements
Supervisor: Property Director
Starting Pay: $60,000 - $75,000/year
“Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination
Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and
experiences, including watersports, beach, tour and activity and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.
General Job Description:
The Property Director is the senior leader responsible for guest facing services delivered by RED. The scope of responsibilities will include, but not be limited to: managing beach, sailing and activity staff, building and managing relationships with the hotel’s guidance committee, communicating with Ritz-Carlton Catering, assisting with retail inventory, payroll, scheduling, and staff training, as well as maintaining complete responsibility for the business unit’s employee performance, third party vendor relationships, guest satisfaction results and financial performance.
Job Responsibilities may include but are not limited to:
Leadership
Finance and Accounting
Human Resources
Operations
Job Requirements