Careers

Duties (NOT ALL INCLUSIVE):

• Instructing guests on safety and use of watersports equipment.
• Providing safety briefs to guest going in the water.
• Supervise guest in the water.
• General maintenance of watersports equipment.
• Ensure accurate record kept of watersport usage.
• Book Cruz Bay Watersports excursions
• Billing and reconciling guest receipts for excursions, beach passes and rental gear.
• Communication with guests on trip updates and cancelations.
• Other projects and/or duties as assigned.

Minimum Qualifications:

• High School Diploma or its’ equivalent from an accredited institution (Preferred)
• Previous experience in customer service and/or equivalent work experience PLUS

Knowledge, Skills, and Abilities:

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply regulations and safe practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be willing to work weekends.
• Must have strong interpersonal skills and positive and enthusiastic attitude.

Duties and Responsibilities

• Guides financial decisions by establishing, monitoring, and enforcing policies and procedures
• Prepares budgets by establishing schedules; collecting, analyzing, and consolidating financial data; recommending plans.
• Provides status of financial condition by collecting, interpreting, and reporting financial data
• Performs basic accounting functions on a routine basis: payroll processing, accounts receivable, accounts payable, cash forecasting, account reconciliations
• Prepares and communicates the weekly performance report
• Communicated and administers management incentives and budgets
• Manages timely and frequent reconciliation and communication with outside vendors Manages timely and accurate month-end close processes and reporting
• Possesses strong knowledge of and practice strict adherence to GAAP
• Supports the Human Resources function (onboarding, termination, benefits and compliance) Supports year-end audit (gathering of documents/support)
• Assist in development and implementation of financial systems and a strong control environment
• Completes operational requirements by scheduling and assigning employees; following up on work results.
• Protects operations by keeping financial information and plans confidential
• Serve as account administrator for key systems (slack, box, etc)
• Manage key contracts and leases (maintain summary, expirations, etc)
• Other duties as assigned or required

Minimum Qualifications:

• High School Diploma or its’ equivalent from an accredited institution to include six (6) years’ experience in the position of an Accountant or equivalent.
• Bachelor’s degree in accounting, business, finance or related field and a minimum of three years accounting in a large organization.

Knowledge, Skills, and Abilities:

• Highly detail-oriented and organized.
• Ability to meet a constant stream of deadlines.
• Proven ability to work both independently and collaboratively with different levels of
  employees.
• Superior analytical and problem-solving skills with ability to prepare and maintain accurate and complete financial records and reports.
• Familiarity with accounting software and programs.
• Considerable knowledge of Generally Accepted Accounting Principles (GAAP), the territorial code laws, accounting manual and financial policies and procedures.
• Ability to understand and follow oral and written instructions.
• Ability to exercise sound judgment on bookkeeping and related problems in accordance with instructions, and bookkeeping procedure.
• Ability to communicate, both orally and in writing to a diverse group of people.
• Ability to use modern office methods, techniques and equipment including software, and any current Microsoft Office software programs.
• Ability to handle sensitive matters on a confidential basis.
• Skilled in working under pressure of deadlines, maintaining a professional demeanor during stressful situations, and establishing and maintaining cooperative working relationships with employees, officials, other agencies and the general public.
• Ability to multi-task Ability to speak and write clearly and concisely.
• Must have strong interpersonal skills and positive attitude.
• General ledger and month end close experience is a plus.

Duties and Responsibilities

• Perform in all maintenance vessel machinery, systems, and structure in accordance with manufacturer’s recommendation and supplemented by best practices unique to the local area.
• Ensures all vessels comply with contractual obligations relevant to services provided to the public including safety, schedules, fuel use, efficiency, staffing, data collection and reporting, general quality of service, compliance with applicable laws, etc.
• Monitors and adheres to the approved maintenance plan and all manufacturer recommendations.
• Comply with weekly, monthly, quarterly, and annual tasks for vessels and maintenance oversight and conduct inspection to observe general condition and access maintenance performance.
• Perform maintenance duties including preventative maintenance.
• Monitor and maintain local spare parts inventory.
• Updates maintenance plans periodically with management.
• Other projects and/or duties as assigned.

Minimum Qualifications:

• High School Diploma or its’ equivalent from an accredited institution (Preferred)
• At least two (2) years of experience in the field of operations and maintenance.

Knowledge, Skills, and Abilities:

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, climbing stairs, ladders, and inclines, working alone and in remote areas.
• Must be able to work various work settings such as exposure to sunlight, outside temperature extremes, exposure to smoke, noxious odors, fumes, chemicals, solvents, and oils.
• Strong mechanical aptitude of marine vessels (marine diesel engines, Mercury Outboard, Yanmar engines, ZF transmissions).
• Knowledge of the principles of basic report preparation.
• Knowledge of the operational characteristics of transit equipment and vessels.
• Knowledge of vessels regulations and safe vessel practices.
• Knowledge of the principles and procedures of reliable data collection and recordkeeping.
• Ability to establish and maintain effective working relationships with all persons contacted during the work.
• Ability to read, interpret, and apply vessels regulations and safe boat practices.
• Ability to operate assigned equipment, read and interpret documents.
• Ability to multi-task.
• Ability to speak and write clearly and concisely.
• Must be able to operate with little or no supervision.
• Must be willing to work overtime, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.

Cruz Bay Watersports, ubicado en las Islas Vírgenes de los Estados Unidos, está en la búsqueda de Tripulación para Ferry (transbordador) tiempo completo en nuestro servicio de Operación de Ferry que funciona diariamente durante todo el año. Estamos buscando miembros de tripulación con entusiasmo, dedicados y dispuestos a trabajar en equipos que operan a un alto nivel. Nuestra flota actualmente está compuesta por un catamarán rompe olas de 100 pies de largo y un buque de dos pisos de 50 pies de largo.
Las operaciones se centran en el traslado de huéspedes y empleados de Westin St John Resorts and Villas, con servicio de temporada a Lovango Cay Resort. Todos nuestros buques son buques inspeccionados por la USCG (Guardia Costera de los Estados Unidos).

Estamos buscando miembros para el equipo que sobresalgan en servicio al cliente, que disfruten de comunicarse con los huéspedes a bordo de las embarcaciones y que tengan pasión por navegar las islas. Cruz Bay Watersports ofrece oportunidades para que las personas adecuadas crezcan en una variedad de puestos diferentes.

Las responsabilidades laborales pueden incluir, entre otras:

• Operar de forma segura embarcación inspeccionada por la USCG
• Inspeccionar embarcaciones antes y después de los viajes
• Interactuar con los huéspedes durante los traslados en ferry
• Limpiar y preparar embarcaciones luego de los viajes
• Realizar mantenimiento de rutina y notificar necesidades de mantenimiento
• Subir y bajar equipaje del barco para traslados terrestres posteriores
• Contar con disponibilidad de horario para trabajar turnos diurnos o nocturnos
• Coordinar traslado de huéspedes con Seguridad VIPA y Seguridad del Westin

Requisitos de trabajo

• Credenciales de USCG vigentes.
• Primeros auxilios/RCP vigentes
• Tarjeta TWIC (Credencial de Identificación de Trabajadores de Transporte)
• STCW (Estándares de Entrenamiento, Certificación y Guardia) será valorado (extra)
• Manejo de multitudes será valorado (extra)
• Conocimientos básicos de mantenimiento de embarcaciones será valorado (extra)
• Contar con espíritu de Equipo
• Operaciones de Ferry anteriores será valorado (extra)
• Capacidad para ser flexible con el horario

Ferry Crew Positions
Cruz Bay Watersports located in the US Virgin Islands is looking for Ferry Crew for full- time employment in our year-round daily service Ferry Operations. We are seeking enthusiastic, dedicated and team-oriented crew members, who operate with high standards. Our fleet currently consists of a 100’ wave piercing catamaran and a 50’ double deck vessel. The operations center around moving guests and employees for the Westin St John Resorts and Villas, with seasonal service to Lovango Cay Resort. All our vessels are United States Coast Guard (USCG) inspected.

We are seeking team members who excel at customer service, enjoy communicating with guests and have a passion for boating in the islands. Cruz Bay Watersports offers opportunities for the right individuals to grow in a variety of different positions.

Job Responsibilities may include but are not limited to:

• Safe Operation of a USCG Inspected Vessel
• Pre-trip and post-trip vessel inspection
• Guest interaction throughout the ferry transfer
• Post-trip cleaning and preparation
• Routine maintenance and reporting of maintenance needs
• Moving luggage on and off the vessel for ground transfers
• Ability to workday or night shifts
• Coordination of guest movement with VIPA Security and Westin Security

Job Requirements

• Current USCG credentials
• Current First Aid/CPR
• TWIC Card
• STCW is a plus
• Crowd Management is a plus
• Basic knowledge of maintenance of vessels a plus
• Team player
• Previous Ferry Operations a plus
• Ability to be flexible with schedule

The Westin Beach Operations Manager will be the main conduit for guest facing services delivered by Cruz Bay Watersports on the Westin Beach in St. John. The scope of responsibilities will encompass, but not be limited to, training and managing beach staff, execution of safety policies, daily operations of Beach Hut and Sandbox outlets, driving of revenue targets and guest experience goals, proper maintenance, storage, and inventory of all CBW beach toys, snorkel gear and rescue dinghies. The Beach Operations Manager will also be responsible for the rental, cleaning and maintenance of the Scouts and the Scout Rental Program.

Managing Beach Staff

• Organize and supervise daily operations
• Supervise safety aspects of all CBW policy and procedures
• Assist with creating and updating standard processes for beach execution
• Assign and delegate daily tasks to Beach Staff
• Create and approve staff schedules
• Assists with boat provisioning deliveries
• Ensure all CBW employee policies are being followed
• Supervise maintenance and upkeep of watersports equipment
• Make recommendations for equipment replacement, the producement, inventory and receiving of new operating supplies and equipment
• Assist with guest resolutions related to beach toy use
• Ensure rental tickets are written correctly and turned in daily
• Create a team environment
• Assisting in recruiting and interviewing potential team members
• Challenge and motivate staff to achieve sales, superior guest service and promote CBW

Communication with Watersports Staff

• Daily brief of weather conditions and beach activities
• Coordinate lunch rotation and provide coverage at peak times
• Communicate beach needs for supplies and equipment replacement
• Create and drive sales incentive programs to meet sailing revenue and rental goals

Payroll and Scheduling

• Manage and report days worked and daily commission sheets
• Summarize monthly requests for time off and create beach schedules
• Adjust schedule for call outs, emergency time off and reducing staff as needed

Staff Training

• Responsible for Beach Staff training and procedures
• Safety
• Excursion sales
• Vendor sales
• Sailing Lessons
• Product sales
• Fareharbor and Slack
• Create hotel activities and programming for guests, leading communication with hotel management teams
• Responsible for delegating training portions to supporting team members
• Promoting and coordinating RED Brand standards
• Assist with completion of Dinghy Training and record keeping of evolutions
• Promote weekly/monthly staff training in all aspects of the Beach operations, Sales, watersports and safety
• Encourage upward mobility within Cruz Bay Watersports for staff members seeking additional opportunities

Scout Rental Program
Managing and Supervision of Rental Vessels

• Overall supervision and direction of small boat rental fleet
• Execute pre-underway checkouts and post-underway check-ins of rental boats
• Review policies and safe boating with guest before departure
• Responsible for boat prep, cleaning and fueling
• Maintain navigation charts and safety equipment for the boats
• Maintain guest documentation for the rental
• Assist in resolutions in relation to vessels damages
• Communicate maintenance issues and needed repairs to Fleet Director
• Assist with preventative maintenance

On Water Supervision

• Escort guests to and from the National Park
• Remain on stand-by on the water for guest issues
• Monitor location and adherence to operating policies
• Trouble-shoot engine or vessel issues

Maintenance and Vessel Preparation

• Daily cleaning of vessels and detailing for rental
• Checking all systems for functionality
• Check and maintain all required safety equipment
• Assist with haul out for bottom cleaning/power washing
• Assist with light maintenance of mechanical and electrical issues

Additional Land Based Supervision

• Supporting supervision of beach operations and watersports as requested
• Land based duties: fleet maintenance support and operations as requested

Job Requirements

• Previous paddlesports/watersports experience
• At least 2 years of management experience in operations
• Demonstrable experience managing a large and diverse team
• Ability to work flexible hours in challenging environments to meet guest demands, including nights, weekends, and holidays, outdoors and on the water
• Experience working/living in the Caribbean or ability to work independently in a remote/challenging environment
• Luxury hospitality experience preferred
• Authorization to work in the U.S. For any employer
• Previous small boat/small engine experience. STCW certified.
• Previous supervisory experience
• CPR and First Aid Certified preferred
• Customer service or service industry service
• Working outside in the water and under the sun
• Ability to engage in physical work
• Strong organizational skills
• Positive and enthusiastic attitude
• Flexibility and adaptability
• Reliable and dependable
• Ability to be self-starter
• Team player

The Sales Manager will be the main conduit for developing sales and retail branding across all departments of Cruz Bay Watersports (CBW), RED Hospitality & Leisure company. The scope of responsibilities will encompass, but not be limited to: building successful relationships which generate sales opportunities, managing all sales activities, using market trends and targeting customer information to maximize revenue, provide stellar service to our customers and hotel guests, and partner with all parts of the RED and CBW portfolio. This position is responsible for developing sales training for CBW, promoting and aligning all CBW products with associates knowledge, managing the Cruz Bay town outlet, researching, managing, ordering and communicating with retail vendors, managing and maintaining relationships with our hotel partners and other third party-vendors. All descriptions below are part of, but not limited to, the Sales Manager II position.

SALES ACTIVITIES 

• Direct customer inquiries and leads requests to the appropriate Sales Manager, responding in a timely manner to all leads.
• Works with Sales Managers and customers to align preferences with RED Brand needs and sales goals.
• Actively up-sells each opportunity, focusing on maximized revenue and customer satisfaction.
• Work with property management, sales managers, and Director of Sales (DOS) in generating both customer and RED Employee feedback on the sales and service process. Generate plans of action based on feedback, and work with the Director of Sales in approval and implementation.
• Work with the Directors of Sales in Identifying areas of growth and/or opportunity. Along with Director of Sales, generate and implement Plans of Action to meet and/or exceed RED revenue growth while driving brand strength and recognition and customer satisfaction and loyalty.
• Actively research and seek to understand the overall market. Be able to identify, report on, and action plan on competitors’ strengths and weaknesses, trends (economic and social), and supply and demand. Able to speak to selling with and against market trends.
• Seek out and identify potential repeat group business opportunities, while promoting and exceeding RED’s customer experience.
• Set target goals for sales based on monthly revenue projections, by direction and in partnership with the Director of Sales
• Monitor sales goals and adapt to market, travel, and occupancy trends.
• Partner with Social/ Marketing manager for all social media and vendor connections, sponsorships, and/or postings, to ensure quality control, compliance, and RED Brand Standards.
• Successfully create and maintain relationships with our Hotel partners to drive revenue, brand
• standards, and guest satisfaction.

PRIVATE CHARTER SALES 

• Manage and respond to all company email inquiries
• Lead contact and resource for private charter inquiries related to Cruz Bay/St John.
• Coordinate and contract group private charters originating Cruz Bay/St John.
• Assist in vetting and promoting vendors attached to the vendor program.
• Provide training and materials related to vendors for use in sales outlets.
• Maintain over 85% satisfaction in group survey scores.
• Responsible for on-going success of relationships with hotel partners.

SALES COLLATERAL 

• Contribute to the creation and updating of S&M collateral across all markets (DMC brochures, pricing sheets, photography repositories), to include Design Pickle. Manage budget for using a maximum additional 2-3 platforms, subject to DOS approval.
• Develop a RED training deck in Powerpoint or similar software, which can be used to pitch new hotels, vendors or to train new hires on CBWs product and service offerings.
• Schedule regular training periods with our partner resort departments, and consistently develop regularly updated branded marketing material.
• Assist with promotion of CBW products in all sales outlets
• Recommend upgrades and alterations in appearance to enhance our sales outlets
• Create and manage signage, video, still pictures for sales outlets.

RETAIL MANAGEMENT, PURCHASING, AND MERCHANDISING 

• Responsible for all aspects of the procurement chain for each business unit, including following up with and tracking vendors, backfilling out of stock orders and managing delivery logistics (delivery timelines, returns, new product testing), in coordination with Property Leadership.
• Responsible for inventory calculations, budgeting, orders, and delivery coordination of all retail and inventory. (Budgeting should be in partnership with Property Leadership).
• Maintain a minimum 25% margin on all Retail Operations.
• Establish retail design standards for all RED markets, in-store display standards and back of the house storage planning and procurement.
• Under the oversight of the DOS, create, distribute and maintain all Retail Design Standard of Procedures (SOPs) and Training Materials.
• Ideate, test and provide growth recommendation on initiatives such as onboard retail, online retail strategies, off-site retail.
• Selecting/refreshing, ordering and ensuring uniform compliance for RED.
• Create and maintain a repository of hotel partners, RED leadership and associate feedback on uniform comfort, maintenance, and care.
• Responsible for all aspects inventory management and requisition forms.

VENDOR RELATIONSHIP MANAGEMENT 

• Coordinate the returns and refunds of any and all returns, damaged goods and/or incorrect shipment, while troubleshooting the vendor return process.
• Responsible for verification and tracking of deliveries, with weekly and ad-hoc reporting to Operations and Finance Management teams.
• Research products for retail sale on the property outlets and manage RED and CBW branding across all property outlets.
• Develop and assess product lines for maximum revenue, and source and merchandise with vendors.
• Receive and allocate inventory to store locations.
• Manage Shopify upload of inventory.
• Manage monthly reconciliation of retail inventory, and assist Finance with requested inventory.
• counts from store locations.

RELATIONSHIP MANAGEMENT 

• Recruit, hire, train and manage the staff of the town booth. Responsible for all aspects of managing those positions, including onboarding, staff management, performance reviews and accountability and disciplinary actions.
• Provide support to DOS in management of all aspects of VIP reservations, bookings, and experience(s).
• Partner with all stakeholders in CBW operations, hotel partnerships, vendors, and third-party relationships to ensure satisfactory experiences and deliverables.

CANDIDATE PROFILE 

• Four (4) year degree at an accredited university, with a focus on Sales and Marketing, Business Administration, Data Analytics, or related professional field. Two (2) to four (4) years of sales experience is a plus, preferably in a luxury market.
• Systems Expert, specifically Microsoft Excel (V-Lookup Expertise Required). Data Analyst experience is a plus.
• Employment subject to all terms and conditions as set by RED Hospitality & Leisure, including – but not limited to- the RED Company Handbook, RED Travel Guidelines and SOPs, and RED Social Media & Marketing Policies.
• Compensation: Up to 10% yearly bonus, on salary.

Ferry Crew Positions (USVI only) Responsibilities include:

• Safe Operation of a USCG Inspected Vessel
• Pre-trip and post-trip vessel inspection
• Guest interaction throughout the ferry transfer
• Post-trip cleaning and preparation
• Routine maintenance and reporting of maintenance needs
• Moving luggage on and off the vessel for ground transfers
• Ability to workday or night shifts
• Coordination of guest movement with VIPA Security and Westin Security

Job Requirements

• Safe Operation of a USCG Inspected Vessel
• Current USCG credentials/First Aid/CPR/TWIC Card
• STCW is a plus
• Crowd Management is a plus
• Basic knowledge of maintenance of vessels a plus
• Team player
• Previous Ferry Operations a plus
• Ability to be flexible with schedule