CAREERS

CAREER OPPORTUNITIES IN THE
FLORIDA KEYS, U.S. VIRGIN ISLANDS & TURKS AND CAICOS

Opportunities

Hello!

RED Hospitality is excited to be recruiting team members to work with us in Key West at Sebago Watersports, in Key Largo at The Bungalows and at Cruz Bay Watersports in the US Virgin Islands and in the Turks and Caicos at the Ritz-Carlton. You can check out videos of our fleet, service offerings and guest experiences on our YouTube Channel.

Sebago Key West (IG @sebagokeywest) is Key West’s favorite watersports and activities company. We pride ourselves on offering the best tours, with the best staff, at a great value. Our food is prepared fresh. Our crew is fantastic. And we never compromise on our ships or safety. Sebago Watersports started in 1988 with the purchase of our first catamaran, the famous racing Sebago. For over 25 years, Sebago has provided visitors and locals with a true Key West sailing experience. Sebago is proud to be the longest established day-charter catamaran operation in the continental United States. Our fleet of catamarans and crew run multiple trips a day to offer Sunset, Snorkel, Power Adventures, Parasailing and Island Explorations.

Additionally, we run marine and guest service operations at an island oasis where guest come for downtime and disconnecting. The Bungalows Key Largo (IG @bungalowskeylargo) is an intimate, adults-only resort, which sits within a botanical garden edged by 1000 feet of ocean shoreline, just a few miles from the warm waters of the Gulf Stream. We offer Sunset, Snorkel, Eco-Tours, Island Exploring, Swimming and Happy Hour trips daily on our state of the art, beautiful new Duffy, Worldcat, Axopar, Gemini and Tiki Boats.

In the USVI, Cruz Bay Watersports (IG @cruzbaywatersports) is celebrating over 30 years in business as the oldest and most well respected watersports company in the Virgin Islands. We offer the largest variety of activities and excursions available on St. John and St. Thomas, including daily excursions to the British Virgin Islands, 5-star PADI diving, snorkel sails, sunset sails, boat rentals, and much more.

CURRENT OPENINGS

Openings

Positions available in Key West, Key Largo, US Virgin Islands and Turks and Caicos

Supervisor: Property Director

Starting Pay: $40,000 - $55,000 salary plus quarterly incentives

The Westin Beach Operations Manager will be the main conduit for guest facing services delivered by Cruz Bay Watersports on the Westin Beach in St. John. The scope of responsibilities will encompass, but not be limited to, training and managing beach staff, execution of safety policies, daily operations of Beach Hut and Sandbox outlets, driving of revenue targets and guest experience goals, proper maintenance, storage, and inventory of all CBW beach toys, snorkel gear and rescue dinghies. The Beach Operations Manager will also be responsible for the rental, cleaning and maintenance of the Scouts and the Scout Rental Program.

 
Managing Beach Staff

  • Organize and supervise daily operations
  • Supervise safety aspects of all CBW policy and procedures
  • Assist with creating and updating standard processes for beach execution
  • Assign and delegate daily tasks to Beach Staff
  • Create and approve staff schedules
  • Assists with boat provisioning deliveries
  • Ensure all CBW employee policies are being followed
  • Supervise maintenance and upkeep of watersports equipment
  • Make recommendations for equipment replacement, the producement, inventory and receiving of new operating supplies and equipment
  • Assist with guest resolutions related to beach toy use
  • Ensure rental tickets are written correctly and turned in daily
  • Create a team environment
  • Assisting in recruiting and interviewing potential team members
  • Challenge and motivate staff to achieve sales, superior guest service and promote CBW

 
Communication with Watersports Staff

  • Daily brief of weather conditions and beach activities
  • Coordinate lunch rotation and provide coverage at peak times
  • Communicate beach needs for supplies and equipment replacement
  • Create and drive sales incentive programs to meet sailing revenue and rental goals

 
Payroll and Scheduling

  • Manage and report days worked and daily commission sheets
  • Summarize monthly requests for time off and create beach schedules
  • Adjust schedule for call outs, emergency time off and reducing staff as needed

 
Staff Training

  • Responsible for Beach Staff training and procedures
    • Safety
    • Excursion sales
    • Vendor sales
    • Sailing Lessons
    • Product sales
    • Fareharbor and Slack
  • Create hotel activities and programming for guests, leading communication with hotel management teams
  • Responsible for delegating training portions to supporting team members
  • Promoting and coordinating RED Brand standards
  • Assist with completion of Dinghy Training and record keeping of evolutions
  • Promote weekly/monthly staff training in all aspects of the Beach operations, Sales, watersports and safety
  • Encourage upward mobility within Cruz Bay Watersports for staff members seeking additional opportunities

 
Scout Rental Program
Managing and Supervision of Rental Vessels

  • Overall supervision and direction of small boat rental fleet
  • Execute pre-underway checkouts and post-underway check-ins of rental boats
  • Review policies and safe boating with guest before departure
  • Responsible for boat prep, cleaning and fueling
  • Maintain navigation charts and safety equipment for the boats
  • Maintain guest documentation for the rental
  • Assist in resolutions in relation to vessels damages
  • Communicate maintenance issues and needed repairs to Fleet Director
  • Assist with preventative maintenance

 
On Water Supervision

  • Escort guests to and from the National Park
  • Remain on stand-by on the water for guest issues
  • Monitor location and adherence to operating policies
  • Trouble-shoot engine or vessel issues

 
Maintenance and Vessel Preparation

  • Daily cleaning of vessels and detailing for rental
  • Checking all systems for functionality
  • Check and maintain all required safety equipment
  • Assist with haul out for bottom cleaning/power washing
  • Assist with light maintenance of mechanical and electrical issues

 
Additional Land Based Supervision

  • Supporting supervision of beach operations and watersports as requested
  • Land based duties: fleet maintenance support and operations as requested

 
Job Requirements

  • Previous paddlesports/watersports experience
  • At least 2 years of management experience in operations
  • Demonstrable experience managing a large and diverse team
  • Ability to work flexible hours in challenging environments to meet guest demands, including nights, weekends, and holidays, outdoors and on the water
  • Experience working/living in the Caribbean or ability to work independently in a remote/challenging environment
  • Luxury hospitality experience preferred
  • Authorization to work in the U.S. For any employer
  • Previous small boat/small engine experience. STCW certified.
  • Previous supervisory experience
  • CPR and First Aid Certified preferred
  • Customer service or service industry service
  • Working outside in the water and under the sun
  • Ability to engage in physical work
  • Strong organizational skills
  • Positive and enthusiastic attitude
  • Flexibility and adaptability
  • Reliable and dependable
  • Ability to be self-starter
  • Team player

Supervisor: Director of Sales

Starting Pay: $55,000 - $65,000/year

The Sales Manager will be the main conduit for developing sales and retail branding across all departments of Cruz Bay Watersports (CBW), RED Hospitality & Leisure company. The scope of responsibilities will encompass, but not be limited to: building successful relationships which generate sales opportunities, managing all sales activities, using market trends and targeting customer information to maximize revenue, provide stellar service to our customers and hotel guests, and partner with all parts of the RED and CBW portfolio. This position is responsible for developing sales training for CBW, promoting and aligning all CBW products with associates knowledge, managing the Cruz Bay town outlet, researching, managing, ordering and communicating with retail vendors, managing and maintaining relationships with our hotel partners and other third party-vendors. All descriptions below are part of, but not limited to, the Sales Manager II position.

SALES ACTIVITIES 

  • Direct customer inquiries and leads requests to the appropriate Sales Manager, responding in a timely manner to all leads.
  • Works with Sales Managers and customers to align preferences with RED Brand needs and sales goals. Actively up-sells each opportunity, focusing on maximized revenue and customer satisfaction. ● Work with property management, sales managers, and Director of Sales (DOS) in generating both customer and RED Employee feedback on the sales and service process. Generate plans of action based on feedback, and work with the Director of Sales in approval and implementation.
  • Work with the Directors of Sales in Identifying areas of growth and/or opportunity. Along with Director of Sales, generate and implement Plans of Action to meet and/or exceed RED revenue growth while driving brand strength and recognition and customer satisfaction and loyalty.
  • Actively research and seek to understand the overall market. Be able to identify, report on, and action plan on competitors’ strengths and weaknesses, trends (economic and social), and supply and demand. Able to speak to selling with and against market trends.
  • Seek out and identify potential repeat group business opportunities, while promoting and exceeding RED’s customer experience.
  • Set target goals for sales based on monthly revenue projections, by direction and in partnership with the Director of Sales
  • Monitor sales goals and adapt to market, travel, and occupancy trends.
  • Partner with Social/ Marketing manager for all social media and vendor connections, ● sponsorships, and/or postings, to ensure quality control, compliance, and RED Brand Standards. ● Successfully create and maintain relationships with our Hotel partners to drive revenue, brand ● standards, and guest satisfaction.

PRIVATE CHARTER SALES 

  • Manage and respond to all company email inquiries
  • Lead contact and resource for private charter inquiries related to Cruz Bay/St John. ● Coordinate and contract group private charters originating Cruz Bay/St John.
  • Assist in vetting and promoting vendors attached to the vendor program.
  • Provide training and materials related to vendors for use in sales outlets.
  • Maintain over 85% satisfaction in group survey scores.
  • Responsible for on-going success of relationships with hotel partners.

SALES COLLATERAL 

  • Contribute to the creation and updating of S&M collateral across all markets (DMC brochures, pricing sheets, photography repositories), to include Design Pickle. Manage budget for using a maximum additional 2-3 platforms, subject to DOS approval.
  • Develop a RED training deck in Powerpoint or similar software, which can be used to pitch new hotels, vendors or to train new hires on CBWs product and service offerings.
  • Schedule regular training periods with our partner resort departments, and consistently develop regularly updated branded marketing material.
  • Assist with promotion of CBW products in all sales outlets
  • Recommend upgrades and alterations in appearance to enhance our sales outlets
  • Create and manage signage, video, still pictures for sales outlets.

RETAIL MANAGEMENT, PURCHASING, AND MERCHANDISING 

  • Responsible for all aspects of the procurement chain for each business unit, including following up with and tracking vendors, backfilling out of stock orders and managing delivery logistics (delivery timelines, returns, new product testing), in coordination with Property Leadership.
  • Responsible for inventory calculations, budgeting, orders, and delivery coordination of all retail and inventory. (Budgeting should be in partnership with Property Leadership).
  • Maintain a minimum 25% margin on all Retail Operations.
  • Establish retail design standards for all RED markets, in-store display standards and back of the house storage planning and procurement.
  • Under the oversight of the DOS, create, distribute and maintain all Retail Design Standard of Procedures (SOPs) and Training Materials.
  • Ideate, test and provide growth recommendation on initiatives such as onboard retail, online retail strategies, off-site retail.
  • Selecting/refreshing, ordering and ensuring uniform compliance for RED.
  • Create and maintain a repository of hotel partners, RED leadership and associate feedback on uniform comfort, maintenance, and care.
  • Responsible for all aspects inventory management and requisition forms.

VENDOR RELATIONSHIP MANAGEMENT 

  • Coordinate the returns and refunds of any and all returns, damaged goods and/or incorrect shipment, while troubleshooting the vendor return process.
  • Responsible for verification and tracking of deliveries, with weekly and ad-hoc reporting to Operations and Finance Management teams.
  • Research products for retail sale on the property outlets and manage RED and CBW branding across all property outlets.
  • Develop and assess product lines for maximum revenue, and source and merchandise with vendors.
  • Receive and allocate inventory to store locations.
  • Manage Shopify upload of inventory.
  • Manage monthly reconciliation of retail inventory, and assist Finance with requested inventory.
  • counts from store locations.

RELATIONSHIP MANAGEMENT 

  • Recruit, hire, train and manage the staff of the town booth. Responsible for all aspects of managing those positions, including onboarding, staff management, performance reviews and accountability and disciplinary actions.
  • Provide support to DOS in management of all aspects of VIP reservations, bookings, and experience(s).
  • Partner with all stakeholders in CBW operations, hotel partnerships, vendors, and third-party relationships to ensure satisfactory experiences and deliverables.

CANDIDATE PROFILE 

  • Four (4) year degree at an accredited university, with a focus on Sales and Marketing, Business Administration, Data Analytics, or related professional field. Two (2) to four (4) years of sales experience is a plus, preferably in a luxury market.
  • Systems Expert, specifically Microsoft Excel (V-Lookup Expertise Required). Data Analyst experience is a plus.
  • Employment subject to all terms and conditions as set by RED Hospitality & Leisure, including – but not limited to- the RED Company Handbook, RED Travel Guidelines and SOPs, and RED Social Media & Marketing Policies.
  • Compensation: Up to 10% yearly bonus, on salary.

Supervisor: Vice President of Asset Management

Starting Pay:

General Job Description
The Senior Marine Operations Manager (SMOM) for the United States Virgin Islands (USVI) is responsible for leadership on a multi-island business, with international focus and over $7.5 million in revenue. The SMOM is ultimately responsible for daily management of all captains, crew, and maintenance personnel and all project management and implementation of business development and growth initiatives. This could include expansions, openings, task force and contract work. The scope of responsibility will include, but is not limited to the effective training of captains, crew, and maintenance personnel, the effective management and execution of fleet maintenance operations, management of fleet vessels and maintenance program, and management and execution of Coast Guard inspections and documentation. The Senior Marine Operations Manager is also responsible for the execution of capital asset projects and overall project management. Overall responsibilities are as follows, and not limited by other reasonable tasks assigned by the CEO and RED Leadership Team.

Daily Maintenance

  • Overall responsibility for the daily maintenance challenge, and the delegation/follow through of action items and vessel walk-throughs (including dinghies), and for the delegation/follow through to AMOM and/or Lead Captain. Communicate and/or escalate to the Vice President of Asset Management and/or Property Director(s) (PD) as appropriate.
  • Overall management of a large team of twenty-five or more direct reports, with the ability to effectively up/down scale.
  • Creation and submission of crew schedules, as well as their management and updating in Paycom system.
  • Overall responsibility for the review, response, and response coordination of crew communications.
  • Overall responsibility for the effective management of all aspects of the Ferry Operation. Overall responsibility for the effective communication and escalation process of daily updates and/or challenges to PD(s).
  • Overall responsibility for the development and maintenance of an active and up-to-date list of parts and vendors.
    • Parts Management List: Active and up-to-date list of parts, financials/cost, and ordering processes.
    • Vendor Management List: Active and up-to-date contact information (to include names, emails, and phone numbers) and ordering processes and locations. 
  • Overall responsibility for the development and maintenance of an active and up-to-date current and preventative maintenance schedule, with a weekly reporting cadence on dates and financials. This includes the development and ongoing maintenance of ensuring oil, coolant, filters, pumps, etcetera, are always in stock. 
  • Overall responsibility for the development and maintenance of an active, update-to-date, and prioritized list of vessel projects. 
  • Overall responsibility for the coordination of maintenance and local contracted service providers to ensure documented timely repair and maintenance of all equipment as well as procurement of replacement machines or repair parts.
  • Overall responsibility for the development and maintenance of detailed mechanical logs of each boat, to include (but not limited to): Electrical, mechanical, and plumbing components and logs.
  • Overall responsibility for the development and communication of the scheduling and execution of all normal maintenance, such as transmission and oil changes of all vessels, including engine maintenance and service schedules. 
  • Overall responsibility for the care and execution of standard and/or emergency maintenance and repair of all vessels. 
  • In partnership with the VP of Asset Management and Property Director(s), the SMOM develops, proposes and maintains operating expense budgets for the local operation inclusive of: budgeting and cost estimating for current and future operations activities, operational expenditures, and capital improvements. 
  • Responsible for the timely submission of payables and purchase orders. 
  • Responsible for the accurate accounting for, and replenishment of, petty cash funds and the coordination with the VP of Asset Management and PD(s). 
  • Responsible for the consistent and accurate reporting of costs, forecasting, and scheduling.

Crew Operations

  • The SMOM is an essential member of the management team and is responsible for the direction and supervision of all crew, and supervising and coordinating all phases of operations relating to the local region, including the overall responsibility of aspects of Crew (including ferry) operations and management. 
  • Overall responsibility for the selection, promotion, training and retention of all operations personnel
  • Responsible for P&L, equipment management and repair, and coordination of operations
  • Develops and implements standard operating procedures designed to ensure regulatory compliance of personnel and vessels consistent with RED brand standards and core values.
  • Develop and deploy effective agendas and a consistent meeting cadence for VP of Asset Management, Captains and Crew, and Property Director(s)
  • Schedule, attend, and overall responsibility for all aspects of crew meetings and communications.
  • Review and provide accountability of duty sheets.
  • Provide visible and accountable daily vessel and crew checks and vessel walk-throughs.
  • Responsible for the overall supervision of all aspects of the Marine Operations, including the marine maintenance technician.
  • Responsible for partnering with the VPs of Asset Management and Operations in the successful coordination and management of the marine Task force.

Safety

  • Overall responsibility for overall cleanliness and safe condition of all vessels, spare parts, maintenance parts, and care and maintenance of the Shop.
  • Ability to interpret, administer and insure compliance with government regulations construction, maintenance & repair, safety, training, work rules, environmental guidelines, and emergency response.
  • Overall responsibility for the daily maintenance of the progress reports of the maintenance channel. 
  • Overall responsibility for the creation and maintenance of daily duty sheets.
  • Create, publish, and maintain a monthly schedule of USCG safety drills. 
  • Document, supervise and check off the monthly USCG safety drills. 
  • Create drill scenarios for all vessels, including the creation, implementation, and maintenance of a drill scenario binder. 
  • Responsible for the deployment of all aspects of vessel management in emergency planning, training, and deployment, including the creation, implementation, training and reviewing of yearly Hurricane Preparation Plan(s). 
  • Weekly walkthrough, inspection, and documentation of all vessels with their Captain(s).
  • Responsible for the regular auditing and maintenance of all vessel binders to ensure all documentation is valid. 
  • Overall responsibility for the consistent adherence to all aspects and training in USCG safety to/by Captains and Crew. 
  • Responsible for the consistent adherence to all aspects and training in RED Hospitality & Leisure safety standards to/ by Captains and Crew. 
  • Serve as Delivery Captain and on-site management for Hurricane Plan execution.
  • Maintains a positive safety culture, schedules regular safety meetings and enforces safety training, rules and regulations as they apply operations.
  • Overall responsibility for the preparation, scheduling and followup/through for all USCG inspections. 
  • Responsible for the timely submission of approved USCG documentation for record keeping.
  • In coordination with the PD, this position is responsible for all timely scheduling of USCG inspections and follow up. 

Training and Compliance 

  • Overall responsibility for the implementation and updating of processes for training timelines.
  • Modify and update training packets and checkoff lists to Crew. 
  • Initiate Training Packets and Sign-Offs. 
  • Responsible for the timely and effective deployment and management of training operations of Crew. 
  • Manage Marine Operations training budgets, updates and approvals with company leaders in Operations, Human Resources and Finance and Accounting when appropriate

Capital Projects 

  • Assist with the deployment, usage, and ongoing training of RED’s Inventory Software.
  • Overall responsibility for the developing and maintaining of service kits for each vessel.
  • Management ongoing care, maintenance and organization of the Shop, including the following: Develop and maintain an ongoing list of tools, supplies, and spare parts
    • Clean out and removal of all unnecessary items, including the coordination of disposal of parts/fluids, etcetera.
  • Responsible for all aspects and parts of the effective preparation and deployment of haul outs.
  • Responsible for the updating and securing of all necessary permits and/or inspections.
  • Develop and maintain good working relationships with all third-party vendors and contractors, RED employees and leadership, hotel partners, and USCG connections. 
  • Responsible for the successful deployment of marine operations in any expansion, opening, task force and/or growth initiatives. 
  • Overall responsibility for the effective management of Boat Rental program. 
  • Overall responsibility for the effective management, budgeting, and cost management of the inventory shop(s) and purchasing. 

Job Requirements

  • High School diploma, or equivalent. 
  • 4+ years of progressive management experience, with a minimum of 4+ years of project management experience, with strong estimating and job cost management skills.
  • Proven ability to effectively communicate to, and work with, Senior Executives.
  • Previous P&L responsibility, with a strong understanding of financial cost accounting, budgeting, forecasting and financial planning processes to effectively manage multiple budgets on a routine basis.
  • Thorough and current knowledge of marine and logistics operations with an understanding of the day-to-day operations of a busy hospitality marine industry. 
  • Strong written and oral communicative skills to draft business letters, develop reports, present oral presentations, create policies and procedures, and write repair specifications.
  • Strong understanding of individual roles, interactions, and responsibilities of employees, including a knowledge of all aspects of performance management. 
  • Strong knowledge of, and adherence to, all USCG, OSHA, EPA, and state and local laws and ordinances governing workplace, crew and employee, and environmental safety.
  • Strong technical abilities, and a proficiency in both G-Suite and Microsoft Office.
  • Willingness to task force to other RED locations as needed. 
  • Travel up to 30%, both internationally and domestically. 
  • Ability to prioritize, organize and follow-up to a high volume of guest and management requests.
  • Ability to stand, kneel, and/or engage in physical activity for lengthy periods of time, including lifting moderate to heavy items.

Supervisor: Property Director

Starting Pay: $150 - 200/day

General Job Summary
We are seeking enthusiastic, dedicated and team-oriented crew members and captains. Our 65’
sailing catamaran (Lady Grace) will provide trips in and around the Ritz-Carlton Grace Bay. We
are seeking team members who excel at customer service, enjoy communicating with guests
aboard the vessel and have a passion for boating in the islands. RED offers opportunities for the
right individuals to grow in a variety of different positions.

Job Responsibilities may include but are not limited to:

  • Oversee RED vessel(s) and watersports assets as well as Captains
  • Responsible for administrative, supervisory and staff training, and compliance tasks
  • Safe operation of a USCG Inspected Vessel – Powerboats and Sailboats
  • Responsible for all crew and passengers’ safety while under way and on the dock
  • Accountable for guest service scores on motorized sports
  • Responsible for managing food costs and communicating daily order with Ritz-Carlton Catering
  • Accountable for captains completing pre-trip provisioning, preparation, and vessel inspection, post-trip cleaning and resupply
  • Complete routine maintenance and communication of critical maintenance needs
  • Managing assigned crew member(s)
  • Other tasks as requested by Management

Job Requirements

  • Current USCG credentials for TCI destinations
    • Current First Aid/CPR, TWIC Card
  • Working outside in the water and under the sun, previous day charter experience a plus
  • Previous management experience preferred
  • Strong organizational and project management skills
  • Ability to work flexible hours due to guest demands, including nights, weekends and holidays
  • Basic knowledge of maintenance of vessels a plus
  • Must be able to write English in a professional manner, as well as communicate verbally at the same level
  • Adherence to Ritz-Carlton Brand Standard
  • Team player, positive and enthusiastic attitude

Supervisor: Property Director

Starting Pay: $120 - 150/day plus gratuities

General Job Summary

We are seeking enthusiastic, dedicated and team-oriented crew members and captains. Our 65’ sailing
catamaran (Lady Grace) will provide trips in and around the Ritz-Carlton Grace Bay. We are seeking team
members who excel at customer service, enjoy communicating with guests aboard the vessel and have a
passion for boating in the islands. RED offers opportunities for the right individuals to grow in a variety
of different positions.

Job Responsibilities may include but are not limited to:

  • Safe operation of a USCG Inspected Vessel, including Powerboats and Sailboats
  • Lead in scheduling and providing a active crew training program
  • Own and consistently maintain/update REDs crew training manual Shift compliance
  • Pre-trip provisioning, preparation, and vessel inspection, including food & beverage ordering
  • Provide an enjoyable, guest-centric and luxury experience throughout the excursion (includes serving food and beverage)
  • Post-trip cleaning and resupply
  • Routine maintenance and communication of critical maintenance needs
  • In-water and topside snorkel instruction and supervision
  • Speciality trip sales creation & coordination, with active partnership with property operations teams to market
  • Responsible for all aspects of bar training
  • Other tasks as requested by Captain and Management

Job Requirements

  • Minimum 5 years luxury yachting or commercial watersports aboard sailing catamarans in excess of 55 feet carrying in excess of 60 passengers (Senior Mate)
  • Current USCG credentials for TCI destinations
  • Current First Aid/CPR, TWIC Card
  • Working eight hours outside in the water and/or under the sun
  • Previous day-charter experience a plus
  • Basic knowledge of maintenance of vessels a plus
  • Flexibility in scheduling
  • Team player, positive and enthusiastic attitude

Supervisor: Marine Operations Manager

Starting Pay: $150 - 225/day plus gratuities

General Job Summary

We are seeking enthusiastic, dedicated and team-oriented crew members and captains. Our 65’ sailing catamaran (Lady Grace) will provide trips in and around the Ritz-Carlton Grace Bay. We are seeking team members who excel at customer service, enjoy communicating with guests aboard the vessel and have a passion for boating in the islands. RED offers opportunities for the right individuals to grow in a variety of different positions.

Job Responsibilities may include but are not limited to:

  • Safe operation of a USCG Inspected Vessel – Powerboats and Sailboats
  • Responsible for all crew and passengers’ safety while under way and on the dock
  • Delegate and account for all pre-trip provisioning, preparation, and vessel inspection, post-trip cleaning and resupply
  • Ensure crew delivers an enjoyable, guest-centric and luxury experience throughout the excursion (includes serving food and beverage)
  • Account for and report routine maintenance and critical maintenance needs
  • Manage assigned crew member(s)
  • Other tasks as requested by Management

Job Requirements

  • Minimum USCG Master License 100 ton or more with sailing endorsement or Royal Yachtmaster (UK) equivalent, STCW95 Certified, minimum 5 years experience operating a luxury passenger catamaran in excess of 55 feet and a passenger capacity greater than 60 (Senior Captain)
  • Current USCG credentials for TCI destinations
    • Current First Aid/CPR, TWIC Card
  • Working eight hours outside in the water and/or under the sun
  • Previous day-charter and leadership experience a plus
  • Basic knowledge of maintenance of vessels a plus
  • Flexibility in scheduling
  • Team player, positive and enthusiastic attitude

Supervisor: Captain/Operations Manager

Starting Pay: $20 – $120/trip + tips (trip pay increases with each additional boat you are certified on)

Crew Job Responsibilities include:

  • Safe operation of a USCG Inspected Vessels – Powerboats and Sailboats
  • Pre-trip provisioning, preparation, and vessel inspection
  • Provide an enjoyable, information and elevated guest experience throughout the excursion (includes serving food and beverage)
  • Post-trip cleaning and resupply
  • Assist Captain of vessel with lines, raising sails, mooring and all other aspects of daily operation of the vessel.
  • Issue snorkel gear in a professional clean and hospitable manner
  • Conduct Snorkel Briefing on the way to the reef
  • Assist guests with getting into the water
  • Lifeguard, monitor and provide rescue to snorkelers when necessary
  • Assist guest when they exit the water, ensuring a safe exit
  • In-water and topside snorkel instruction and supervision
  • Other tasks as requested by Captain and management

Job Requirements

  • Punctuality, integrity and reliability is a must
  • Working outside in the water and under the sun, previous day charter experience a plus
  • Basic knowledge of maintenance of vessels a plus
  • Flexibility in scheduling
  • Team player, positive and enthusiastic attitude

Supervisor: Captain/Operations Manager

Starting Pay: $13 - $17/hour

Ferry Crew Positions (USVI only) Responsibilities include:

  • Safe Operation of a USCG Inspected Vessel
  • Pre-trip and post-trip vessel inspection
  • Guest interaction throughout the ferry transfer
  • Post-trip cleaning and preparation
  • Routine maintenance and reporting of maintenance needs
  • Moving luggage on and off the vessel for ground transfers
  • Ability to workday or night shifts
  • Coordination of guest movement with VIPA Security and Westin Security

Job Requirements

  • Safe Operation of a USCG Inspected Vessel
  • Current USCG credentials/First Aid/CPR/TWIC Card
  • STCW is a plus
  • Crowd Management is a plus
  • Basic knowledge of maintenance of vessels a plus
  • Team player
  • Previous Ferry Operations a plus
  • Ability to be flexible with schedule

Supervisor: Vice President of Operations

Starting Pay: $150/day

We are seeking enthusiastic, dedicated and team-oriented crew members and captains to drive our Axopar Boat.
Pay starting at $150/day for captains and $80 for crew, plus service charge and gratuity
Our 37’ Axopar Suntops will provide charter trips in and around the Ritz-Carlton Grace Bay. We are seeking team members who excel at customer service, enjoy communicating with guests aboard the vessel and have a passion for boating in the islands.

Job Responsibilities may include but are not limited to:

  • Safe operation of a USCG Inspected Vessel
  • Pre-trip provisioning, preparation, and vessel inspection
  • Provide an enjoyable, guest-centric and luxury experience throughout the excursion (includes serving food and beverage)
  • Post-trip cleaning and resupply
  • Routine maintenance and communication of critical maintenance needs
  • In-water and topside snorkel instruction and supervision
  • Other tasks as requested by Captain and Management
Job Requirements
  • Self starter, able to custom a trip based on local area knowledge
  • Turks Captains license required
  • STCW certified Required
  • Minimum 5 years luxury yachting or commercial watersports
  • Current USCG credentials for TCI destinations
  • Current First Aid/CPR
  • Working eight hours outside in the water and/or under the sun
  • Previous day-charter experience a plus
  • Basic knowledge of maintenance of vessels a plus
  • Flexibility in scheduling
  • Team player, positive and enthusiastic attitude

Supervisor: Director of Operations

Starting Pay: $12/hour plus sizeable commission. Benefits offered.

Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and experiences, including watersports, concierge, transportation, and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.

Job Responsibilities include, but are not limited to:
  • Collaborating with the Guest Relations team to personalize the pre-arrival process for guests, including VIPs, and to begin the sales and planning process for their upcoming stay
  • Reading guest cues and taking the initiative to not only fulfill guests requests, but to anticipate their needs and exceed their expectations
  • Provide guests with knowledgeable information of land and water activities on-site, coordination of transportation and sightseeing options, as well as other operational duties
  • Proactively research, communicate, and follow through in a timely manner with all guest requests
  • Act as a single point of contact who exemplifies best in class skills for problem resolution
Job Requirements
  • Welcoming and acknowledging all guests according to company standards, anticipating and addressing guests’ service needs, and thanking guests with genuine appreciation
  • Ability to create positive and lasting relationships with all individuals who approach the desk and contact concierge via email or telephone
  • Have a proficient understanding of Fareharbor and Microsoft Suite (Windows, Excel, Outlook)
  • Ability to prioritize, organize and follow-up to a high volume of guest and management requests
  • Embody a positive attitude
  • Ability to be an enthusiastic self-starter with strong organizational skills
  • Must be able to write English in a professional manner, as well as communicate verbally at the same level
  • Previous concierge and luxury resort experience desired

Supervisor: Marine Operations Manager

Starting Pay: TDB

“Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and experiences, including watersports, beach, tour and activity and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.

Maintenance Scheduling 

  • Oversee the maintenance channel on Slack. Any photo posted with a description that can be fixed should be. If it needs to be outsourced, that should be done in a timely manner. Order parts as needed up to $500.00, if it costs more than that consult with the marine operations manager beforehand.

  • Make it a point to do a walkthrough of all boats on a weekly basis to visualize anything that is broken, about to break, or could be fixed and document it on the maintenance channel.

  • Any improvements that can be made to increase the aesthetic, safety or performance or of the boats, should be listed on the maintenance channel in slack and be addressed in a timely manner.

  • Develop an inventory list of all spare parts (oil filters, fuel filters, impellers, oil, and transmission fluid) for the boats we work on in the house. See about

  • Oversee the scheduling of oil and transmission fluid changes, impeller changes on Lady B and the Gemini, and keep running documentation of each service.

  • Oversee the maintenance of the Tiki Boat engines, scheduling service dates, and ordering parts as you need.

  • Delegate responsibilities, like cleaning the engine rooms on Lady B and the Gemini to crew members on days when there is no trip. This should be done on a monthly basis if possible.

  • Take the Tubby out and run the engine once a month, flushing the engines afterward.

Capital Improvement Project List 

  • Design and install the fuel tank onto the fuel trailer. Order the appropriate trailer, use the crew as needed to install the wood or aluminum deck. Get the proper documentation in place to be had while driving and help set up the testing for fuel handling for yourself and for Scott.

  • Tiki Boat lifeline reinstallation. The stanchion bases need to be fixed, and possibly new stanchions are needed all together.

  • The tiki boats need new bar top epoxy, investigate this process and see if its possible to do in house

Supervisor: Watersports Associate-Beach (St John)

Starting Pay: Day Rate plus commissions

Employment type: full-time

Watersports Team – Beach Associates

Cruz Bay Watersports, a watersports company located in the US Virgin Islands is looking for watersports associates for full time employment on the Westin St. John property and the Ritz Carlton St Thomas property. We are seeking enthusiastic, dedicated and team oriented associates to staff our Watersports Center. The Watersports Center is the hub of all the beach activities at each property. We are responsible for delivering fun to the guests, as well as booking guests on excursions, getting guests out on the water on our paddlesports equipment and selling retail items.

We are seeking team members who excel at customer service, enjoy working outside and are highly motivated to achieve success. Cruz Bay Watersports offers the opportunity for the right individuals to grow in a variety of different positions.

Job Responsibilities may include but are not limited to:

Watersports Beach Team

  • Instructing guests on safety and use of watersports equipment
  • Providing Safety briefs to guest going on the water
  • Supervision of guest on the water
  • General maintenance of watersports equipment
  • Supervision and record keeping of watersports usage
  • Booking Cruz Bay Watersports excursions
  • Billing and reconciling guest receipts for excursions, beach passes and rental gear
  • Small power boat operation for retrieving guest and transferring guests
  • Communication with guest on trip updates and cancelations

Job Requirements

  • Previous paddlesports experience is a plus
  • Customer service or service industry service a plus
  • Working outside in the water and under the sun
  • Strong organizational skills
  • Positive and enthusiastic attitude
  • Flexibility and adaptability
  • Ability to be self-starter
  • Team player

Supervisor: Property Director

Starting Pay: $60,000 - $75,000/year

“Exceptional Experiences by Exceptional People”. RED (Resort, Experience and Destination

Services) Hospitality and Leisure is a leading provider of vertically integrated resort services and

experiences, including watersports, beach, tour and activity and destination management services. Our organization specializes in providing critical guest-facing departments with subject matter experts, passionate associates, and dedicated management.

General Job Description:

The Property Director is the senior leader responsible for guest facing services delivered by RED.  The scope of responsibilities will include, but not be limited to: managing beach, sailing and activity staff, building and managing relationships with the hotel’s guidance committee, communicating with Ritz-Carlton Catering, assisting with retail inventory, payroll, scheduling, and staff training, as well as maintaining complete responsibility for the business unit’s employee performance, third party vendor relationships, guest satisfaction results and financial performance.

Job Responsibilities may include but are not limited to:

 Leadership

  • Lead the management team (Property Operations, Beach Operations, Marine Operations) who report directly to this position
  • Support and manage the following duties of the Marine Operations Manager:
    • Management of marina, preventative maintenance, asset management, the creation of all duty sheets and all operations standards, including training manuals
    • Accountable for captains completing pre-trip provisioning, preparation, vessel inspection, post-trip cleaning and resupply
  • Support and manage the following duties of the Beach Operations Manager:
    • Organize and supervise daily operations, including delegation and management of beach attendant staff who deploy the non-motorized watersports equipment such as kayaks, SUPs, hobie cats and snorkeling equipment and facilitate the on-property sailing program
  • Support and manage the following duties of the Property Operations Manager:
  • Providing service and supervision at the Hotel Tour and Activity Concierge Desk
  • Providing guests with area information and driving bookings for land and water based activities while managing the preferred vendor relationships
  • Ensure all RED employee policies are being followed
  • Foster a team environment
  • Challenge and motivate staff to achieve sales, provide superior guest service and promote RED
  • Be an expert at problem solving using proven methodologies

Finance and Accounting

  • Manage labor and expenses for the department
  • Ensure monthly billing accuracy and deliver monthly reconciliation/audit of all financial statements, including direct booking revenue for motorized and nonmotorized watersports, third party revenue and retail revenue
  • Participate in the development of annual budgets

Human Resources

  • Accountable for all human resources activities, including hiring and onboarding processes, progressive discipline policies, equity reviews and local compliance
  • Conduct monthly performance critiques with RED senior leadership
  • Maintain all safety compliance of vessels and certification trainings of staff

 Operations

  • Lead the coordination of all employees and initiatives in collaboration for the hotel team
  • Collaborate with The Ritz-Carlton property operators to engage in relationship building and service execution
  • Develop a culture of inclusiveness, communication and respect amongst the team
  • Manage all third party vendor relationships
  • Provide hands-on, on-site support to the team
  • Observe, modify and implement new policies and procedures to continuously challenge the status quo and refine the business model by offering better value to our customers

Job Requirements

  • Minimum 7 years management in luxury hospitality operations, watersports and commercial boating experience, familiarity with US Coast Guard or equivalent compliance
  • Previous management experience with proven success leading a team of more than 10 employees
  • Previous department head experience for revenues over $1m annually
  • Previous concierge watersports and/or high-end resort experience a plus
  • Strong organizational and project management skills
  • Ability to work flexible hours due to guest demands, including nights, weekends and holidays
  • Must be able to write English in a professional manner, as well as communicate verbally at the same level
  • Positive and enthusiastic attitude
  • Ability to handle a high volume of requests
  • Ability to be self-starter
  • Adherence to Ritz-Carlton Brand Standard
  • Team player